TY - JOUR AB - Six sigma means less than four (3.4) defects or errors experienced for every 1 million transactions – that is, only one out of every 250,000 parts produced would not fully meet all aspects of the customer’s product specification. Simply put, “first‐time” six sigma performance is a commitment to perfection. VL - 5 IS - 1 SN - 1077-5730 DO - 10.1108/10775730410493487 UR - https://doi.org/10.1108/10775730410493487 AU - Elliott George PY - 2004 Y1 - 2004/01/01 TI - The journey to steps to six sigma … T2 - Handbook of Business Strategy PB - Emerald Group Publishing Limited SP - 201 EP - 205 Y2 - 2024/04/26 ER -