The journey to steps to six sigma …

George Elliott (George Elliott ( is a partner with Elliott‐Luepker & Associates, Inc., a Ponte Vedra Beach, Florida‐based consulting firm specializing in reducing organizational structural cost.)

Handbook of Business Strategy

ISSN: 1077-5730

Publication date: 1 December 2004


Six sigma means less than four (3.4) defects or errors experienced for every 1 million transactions – that is, only one out of every 250,000 parts produced would not fully meet all aspects of the customer’s product specification. Simply put, “first‐time” six sigma performance is a commitment to perfection.



Elliott, G. (2004), "The journey to steps to six sigma …", Handbook of Business Strategy, Vol. 5 No. 1, pp. 201-205.

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Copyright © 2004, Emerald Group Publishing Limited

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