The journey to steps to six sigma …
George Elliott
(George Elliott (gcellio@attglobal.net) is a partner with Elliott‐Luepker & Associates, Inc., a Ponte Vedra Beach, Florida‐based consulting firm specializing in reducing organizational structural cost.)
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Abstract
Six sigma means less than four (3.4) defects or errors experienced for every 1 million transactions – that is, only one out of every 250,000 parts produced would not fully meet all aspects of the customer’s product specification. Simply put, “first‐time” six sigma performance is a commitment to perfection.
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Citation
Elliott, G. (2004), "The journey to steps to six sigma …", Handbook of Business Strategy, Vol. 5 No. 1, pp. 201-205. https://doi.org/10.1108/10775730410493487
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited