Identifying user‐based criteria for Web pages

Abstract

Reports on Phase I of a two‐part project to identify and implement user‐based design criteria in World Wide Web pages. The purpose of the identification phase (Phase I) is to identify the criteria that influence a particular user community’s use of the Web and to analyze these within the context of the users’ overall information‐gathering behavior. Data were gathered through a questionnaire and electronic focus group session with nine faculty from four business schools. Participants identified 49 Web page features which clustered into eight broad categories of criteria having a significant positive or negative impact on their use of WWW pages. They also identified types of information normally used in work activities; methods of finding this information within the current information service environment; likely changes in behavior if the information became available via the Web, including willingness to pay.

Citation

Abels, E.G., Domas White, M. and Hahn, K. (1997), "Identifying user‐based criteria for Web pages", Internet Research, Vol. 7 No. 4, pp. 252-262. https://doi.org/10.1108/10662249710187141