Explains that an on‐line ISO 9001‐based management system has been developed using the World Wide Web (WWW), a hypermedia system and part of the Internet. Subject matter is presented as an alphabetical list of linked encyclopedia‐style entries. Numerous navigational techniques are available, and the system allows the user several different routes to particular information. ISO 9001 and Tickit cross‐references are incorporated, together with linked process diagrams, a topic‐based change log and electronic forms. The level of detail presented on screen may be controlled by users.
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