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An eye‐tracking investigation of internet consumers' decision deliberateness

Yu‐feng Huang (Department of Information Management, National Sun Yat‐sen University, Kaohsiung, Taiwan)
Feng‐yang Kuo (Department of Information Management, National Sun Yat‐sen University, Kaohsiung, Taiwan)

Internet Research

ISSN: 1066-2243

Article publication date: 12 August 2011

Abstract

Purpose

Because presentation formats, i.e. table v. graph, in shopping web sites may promote or inhibit deliberate consumer decision making, it is important to understand the effects of information presentation on deliberateness. This paper seeks to empirically test whether the table format enhances deliberate decision making, while the web map weakens the process. In addition, deliberateness can be influenced by the decision orientation, i.e. emotionally charged or accuracy oriented. Thus, the paper further examines the effect of presentations across these two decision orientations.

Design/methodology/approach

Objective and detailed description of the decision process is used to examine the effects. A two (decision orientation: positive emotion v. accuracy) by two (presentation: map v. table) eye‐tracking experiment is designed. Deliberateness is quantified with the information processing pattern summarized from eye movement data. Participants are required to make preferential choices from simple decision tasks.

Findings

The results confirm that the table strengthens while the map weakens deliberateness. In addition, this effect is mostly evident across the two decision orientations. An explorative factor analysis further reveals that there are two major attention distribution functions (global v. local) underlying the decision process.

Research limitations/implications

Only simple decision tasks are used in the present study and therefore complex tasks should be introduced to examine the effects in the future.

Practical implications

For consumers, they should become aware that the table facilitates while the map diminishes deliberateness. For web businesses, they may try to strengthen the impulsivity in a web map filled with emotional stimuli.

Originality/value

This research is one of the first attempts to investigate the joint effects of presentations and decision orientations on decision deliberateness in the internet domain. The eye movement data are also valuable because previous studies seldom provided such detailed description of the decision process.

Keywords

Citation

Huang, Y. and Kuo, F. (2011), "An eye‐tracking investigation of internet consumers' decision deliberateness", Internet Research, Vol. 21 No. 5, pp. 541-561. https://doi.org/10.1108/10662241111176362

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited