An approach to service‐oriented architecture using web service and BPM in the telecom‐OSS domain

Abstract

Purpose

In order to implement Service‐Oriented Architecture (SOA) in the telecommunication providers' Operations Support System (OSS) domain, this paper aims to propose an architectural baseline to design and implement the SOA based OSS model.

Design/methodology/approach

The paper proposes an approach to SOA using Web services for the service delivery domain in the area of telecommunication OSS design and implementation. The paper defines the operational activities needed to serve customers, rearrange these activities to support autonomous services, and designs a systemic process that is composed of numerous services. The new OSS is implemented for wireless LAN services delivery process. In order to realize this SOA based OSS, the interfaces of these well‐defined services are described and each service is implemented within its own boundaries. Services can be orchestrated with a composite objective, so that operational expenditures for new business objectives can be reduced.

Findings

The paper finds that, through the implementation of the SOA‐based OSS platform, business agility can be achieved in rapidly changing market circumstances.

Originality/value

The paper shows that in the move towards service‐oriented computing, Service‐Oriented Architecture provides flexible, cost‐effective operations support solutions through interoperability, reusability and composability between loosely coupled services.

Citation

Kim, J.W. and Lim, K.J. (2007), "An approach to service‐oriented architecture using web service and BPM in the telecom‐OSS domain", Internet Research, Vol. 17 No. 1, pp. 99-107. https://doi.org/10.1108/10662240710730524