Consumer response to Web sites and their influence on advertising effectiveness

Abstract

The purpose of the present study was to test four hypotheses regarding the effects of viewing Web sites on Internet advertising. We surveyed a convenience sample of 329 undergraduate students, asking them to recall brand names seen on the Internet, to describe perceived advantages and disadvantages of online advertising, and to recall ads encountered in all media and whether they liked these or not. Visiting Web sites appeared to increase aided recall of brands seen on the Internet and to improve consumers’ views of the brand. Consumers who felt that Web sites improved their perceptions of brands saw more advantages in Web advertising, but they perceived more disadvantages as well. Finally, the consumers appeared to like TV and magazine ads more than the ads they recalled seeing on the Internet. The findings present a complex picture of Internet advertising that should be useful to online advertisers.

Citation

Goldsmith, R.E. and Lafferty, B.A. (2002), "Consumer response to Web sites and their influence on advertising effectiveness", Internet Research, Vol. 12 No. 4, pp. 318-328. https://doi.org/10.1108/10662240210438407