To read this content please select one of the options below:

Online kiosks: the alternative to mobile technologies for mobile users

Frances Slack (Frances Slack is Senior Lecturer at Sheffield Hallam University, Sheffield, UK.)
Jennifer Rowley (Jennifer Rowley is Head of School of Management and Social Sciences, Edge Hill College of Higher Education, Ormskirk, UK.)

Internet Research

ISSN: 1066-2243

Article publication date: 1 August 2002



Online kiosks have the potential to be a significant alternative to mobile technologies in retailing, information provision and service delivery. This article describes the development and use of different types of online kiosk in contexts where users are on the move and away from fixed technologies. A case study of a major UK airport terminal is used to illustrate different types of kiosk applications. Comparisons are made with mobile phone technologies. Online kiosks have a niche in allowing access to information, services and e‐commerce technologies for all potential consumers. However, they also have a much wider role in self‐managed, self‐service delivery of information, services, goods and relationships to consumers on the move.



Slack, F. and Rowley, J. (2002), "Online kiosks: the alternative to mobile technologies for mobile users", Internet Research, Vol. 12 No. 3, pp. 248-257.




Copyright © 2002, MCB UP Limited

Related articles