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Supporting the e‐business readiness of small and medium‐sized enterprises: approaches and metrics

Dawn Jutla (Dawn Jutla is an Associate Professor in Computing and Information Systems in the Faculty of Commerce, Saint Mary’s University, Nova Scotia, Canada.)
Peter Bodorik (Peter Bodorik is a Professor in the Faculty of Computer Science at Dalhousie University, Nova Scotia, Canada.)
Jasbir Dhaliwal (Jasbir Dhaliwal is an Associate Professor in the Norwegian School of Management, Sandvika, Norway.)

Internet Research

ISSN: 1066-2243

Article publication date: 1 May 2002



Government initiatives are continuously being designed to create stable and supportive environments for developing new industries. Presents a conceptual model for use by governments in creating and sustaining an appropriate climate that facilitates the national adoption of e‐business. It focuses specifically on the needs of small and medium‐sized enterprises (SMEs). Also suggests six categories of e‐business readiness metrics and measures to be used for assessing how a country is performing in terms of providing a positive e‐business readiness climate. Examples of innovative initiatives are provided from Canada, The Netherlands, Norway, and Singapore. Concludes that a balance among attention to infrastructure components has not yet been achieved in these countries.



Jutla, D., Bodorik, P. and Dhaliwal, J. (2002), "Supporting the e‐business readiness of small and medium‐sized enterprises: approaches and metrics", Internet Research, Vol. 12 No. 2, pp. 139-164.




Copyright © 2002, MCB UP Limited

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