TY  - JOUR
AB  - Discusses the issue of business‐to‐business e‐commerce implementation and the factors affecting it, considering the appropriateness of the various theories which underpin research into systems implementation (primarily diffusion of innovation and traditional change management theory). Describes the results of a case study of BHP Steel, the largest steel producer and one of the largest companies in Australia, which is a leader in e‐commerce implementation. The results suggest that, over time, the driving force for e‐commerce changed significantly. From an initial push to improve current business processes by adopting EDI to achieve savings and improve efficiency, the company came to be driven by a desire for greater supplier involvement and customer service in later implementations. Discusses the ways in which BHP Steel’s e‐commerce innovations have changed and suggests that, in addition to considering the characteristics of the innovation process, other more contextual aspects of implementation (such as the social system in which the innovation evolves and the timing of the innovation’s introduction) be considered in an inter‐organizational context.
VL  - 10
IS  - 1
SN  - 1066-2243
DO  - 10.1108/10662240010312039
UR  - https://doi.org/10.1108/10662240010312039
AU  - Chan Caroline
AU  - Swatman Paula M.C.
PY  - 2000
Y1  - 2000/01/01
TI  - From EDI to Internet commerce: the BHP Steel experience
T2  - Internet Research
PB  - MCB UP Ltd
SP  - 72
EP  - 83
Y2  - 2024/04/25
ER  -