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Modeling user′s preferences for document delivery

Mark T. Kinnucan (Graduate School of Library and Information Science, University of Western Ontario, London, Ontario, Canada. This article originally appeared in Annual Review of OCLC Research July 1992 – June 1993. Reprinted by permission from OCLC)

OCLC Systems & Services: International digital library perspectives

ISSN: 1065-075X

Article publication date: 1 June 1994

192

Abstract

A consumer survey of document delivery in academic settings was conducted using a conjoint analysis approach. During interviews with 79 randomly chosen faculty members and graduate students at three Ohio universities, respondents were each asked to answer hypothetical questions about ordering a desired article. Questions focused on ordering articles from a commercial document delivery service or through interlibrary loan. Factors such as the price of the document, the speed of delivery, and the method of ordering were varied from question to question. Survey results found the price of the document to be the most important consideration. Respondents also expressed more willingness to use interlibrary loan than a commercial service.

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Citation

Kinnucan, M.T. (1994), "Modeling user′s preferences for document delivery", OCLC Systems & Services: International digital library perspectives, Vol. 10 No. 2, pp. 93-98. https://doi.org/10.1108/10650759410798369

Publisher

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MCB UP Ltd

Copyright © 1994, MCB UP Limited

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