TY  - JOUR
AB  - Purpose– The purpose of this paper is to provide an overview of the Information Technology Infrastructure Library (ITIL) framework and its relevance to digital library projects and operations.Design/methodology/approach– This paper describes the ITIL framework.Findings– The use of the ITIL has been pervasive in the corporate environment, particularly in the UK. With the release of version 3 of the library, the use of the library is expected to grow and expand into newer areas, such as digital library infrastructure management.Originality/value– This paper fills a gap in the digital library management literature by exploring the applicability of the ITIL framework as a means for more effectively developing and delivering services in IT organizations that support digital libraries.
VL  - 24
IS  - 2
SN  - 1065-075X
DO  - 10.1108/10650750810875430
UR  - https://doi.org/10.1108/10650750810875430
AU  - Cervone Frank
PY  - 2008
Y1  - 2008/01/01
TI  - ITIL: a framework for managing digital library services
T2  - OCLC Systems & Services: International digital library perspectives
PB  - Emerald Group Publishing Limited
SP  - 87
EP  - 90
Y2  - 2024/04/25
ER  -