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Avoiding failure by using a formal problem diagnosis process

H. Frank Cervone (Information Technology Division, Northwestern University Library, Evanston, Illinois, USA)

OCLC Systems & Services: International digital library perspectives

ISSN: 1065-075X

Article publication date: 1 January 2006

940

Abstract

Purpose

Seeks to provide an overview of a formal method for diagnosing and resolving problems that arise during the system development process.

Design/methodology/approach

Using a communicative problem‐solving model proposed by Lumsden and Lumsden, the author applies the model to the problem diagnosis process in systems development by way of a case study.

Findings

Applying a formal model to problem diagnosis and resolution provides a way for the development team to truly understand the problem it is trying to solve and the implications of the solution. When the model is used, the problem can be analyzed within its larger organizational context, thereby creating more effective solutions that will be welcomed and embraced.

Originality/value

This paper will be of interest to systems developers and managers, especially those who need to diagnose and resolve issues within their larger organizational context. By situating the general model proposed by Lumsden and Lumsden within the systems development context, the paper describes a new approach to organizing this type of activity within the systems development function.

Keywords

Citation

Cervone, H.F. (2006), "Avoiding failure by using a formal problem diagnosis process", OCLC Systems & Services: International digital library perspectives, Vol. 22 No. 1, pp. 34-37. https://doi.org/10.1108/10650750610640784

Publisher

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Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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