TY - JOUR AB - Reports that information technology support services are in crisis, owing to dramatically increased expectations and stable or dwindling funding. Examines the root causes and suggests actions which may help resolve the situation by reducing expectations, increasing effectiveness and building partnerships. VL - 13 IS - 4 SN - 1065-0741 DO - 10.1108/10650749610152797 UR - https://doi.org/10.1108/10650749610152797 AU - Yohe J. Michael PY - 1996 Y1 - 1996/01/01 TI - Information technology support services: crisis or opportunity? T2 - Campus-Wide Information Systems PB - MCB UP Ltd SP - 14 EP - 23 Y2 - 2024/04/24 ER -