Information technology support services: crisis or opportunity?

J. Michael Yohe (Director, Information Systems and Computing Services, University of Northern Iowa, Cedar Falls, Iowa. E‐mail:

Campus-Wide Information Systems

ISSN: 1065-0741

Publication date: 1 December 1996


Reports that information technology support services are in crisis, owing to dramatically increased expectations and stable or dwindling funding. Examines the root causes and suggests actions which may help resolve the situation by reducing expectations, increasing effectiveness and building partnerships.



Yohe, J. (1996), "Information technology support services: crisis or opportunity?", Campus-Wide Information Systems, Vol. 13 No. 4, pp. 14-23.

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Copyright © 1996, Company

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