International offshore students’ perceptions of virtual office hours

Abstract

Purpose

The main aim of this study is to gauge international offshore students’ perceptions of virtual office hours (VOH) to consult with their offshore unit coordinators in Australia.

Design/methodology/approach

This paper employs a quantitative and qualitative approach where data was sourced from three offshore campuses over a 12‐month period using a survey instrument. SPSS v20 was used to perform basic descriptive analysis, cross tabulations and chi‐square statistics.

Findings

The study revealed that 81 per cent of respondents indicated a willingness to use VOH. A number of perceived benefits of VOH were also identified, including support my learning, instant feedback, feeling valued and convenience.

Research limitations/implications

Participants may have inaccurate perceptions which can manifest in misguided data being presented. The willingness by the majority of undergraduate offshore students to use computer‐mediated communication to conduct VOH provides a platform to explore new ways to promote out‐of‐classroom communication. Students may become more engaged in the teaching and learning process and ultimately provide a more enriched and quality experience.

Originality/value

This study addresses a distinctive gap in the existing literature relating to gauging international offshore students’ perceptions of VOH. Furthermore, the study adds richness to a relatively new trend amongst educators in exploring students’ perceptions of VOH.

Citation

Wdowik, S. and Michael, K. (2013), "International offshore students’ perceptions of virtual office hours", Campus-Wide Information Systems, Vol. 30 No. 3, pp. 212-221. https://doi.org/10.1108/10650741311330393