Developing digital immigrants' computer literacy: the case of unemployed women

Abstract

Purpose

The purpose of this study is to evaluate the effectiveness of a 40‐hour computer course for beginners provided to a group of unemployed women learners with no/minimum computer literacy skills who can be characterized as digital immigrants. The aim of the study is to identify participants' perceptions and experiences regarding technology, any barriers and challenges faced throughout the computer course and the extent to which the computer course assisted them in becoming computer literate and employable. This case study was based on the European Commission's EQUAL program.

Design/methodology/approach

A case study approach was employed making use of qualitative and quantitative data. Quantitative data were collected using three different questionnaires (the background questionnaire, the Loyd/Gressard Computer Attitude Scale questionnaire and the Computer Skills Tests questionnaire) and qualitative data were collected through two focus groups. A total of nine unemployed women with no/minimum computer literacy skills were the focus of investigation. The 40‐hour computer literacy course and the data collection process took place in May‐June 2007.

Findings

Results demonstrated the effectiveness and necessity of computer courses for digital immigrants. The participants developed an acceptable level of computer literacy skills and a more positive attitude towards technology. They further realized the importance of possessing computer literacy skills specifically in relation to their employability, professional path and career development. Their self‐esteem in relation to technology was also increased on professional, educational, and personal levels.

Originality/value

The study confirms the necessity to explore further instructional design and implementation of digital immigrants' education and training regarding computer technology.

Citation

Ktoridou, D. and Eteokleous‐Grigoriou, N. (2011), "Developing digital immigrants' computer literacy: the case of unemployed women", Campus-Wide Information Systems, Vol. 28 No. 3, pp. 154-163. https://doi.org/10.1108/10650741111145689