This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/14777270010734073. When citing the article, please cite: R. Cullen, S. Nicholls, A. Halligan, (2000), “Reviewing a service – discovering the unwritten rules”, British Journal of Clinical Governance, Vol. 5 Iss: 4, pp. 233 - 239.
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