TY  - JOUR
AB  - This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/08876049610148567. When citing the article, please cite: Scott Edgett, Kim Snow, (1996), “Benchmarking measures of customer satisfaction, quality and performance for new financial service products”, Journal of Services Marketing, Vol. 10 Iss: 6, pp. 6 - 17.
VL  - 6
IS  - 4
SN  - 1061-0421
DO  - 10.1108/10610429710186770
UR  - https://doi.org/10.1108/10610429710186770
PY  - 1997
Y1  - 1997/01/01
TI  - Erratum
T2  - Journal of Product & Brand Management
PB  - MCB UP Ltd
SP  - 250
EP  - 259
Y2  - 2024/04/24
ER  -