Journal of Product & Brand Management

ISSN: 1061-0421

Publication date: 1 August 1997


This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/08876049610148567. When citing the article, please cite: Scott Edgett, Kim Snow, (1996), “Benchmarking measures of customer satisfaction, quality and performance for new financial service products”, Journal of Services Marketing, Vol. 10 Iss: 6, pp. 6 - 17.


(1997), "Erratum", Journal of Product & Brand Management, Vol. 6 No. 4, pp. 250-259.

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Copyright © 1997, MCB UP Limited

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