Redefining new product development teams: learning to actualize consumer contributions

Dennis A. Pitta (Associate Professor of Marketing at the University of Baltimore, Maryland, USA)
Frank Franzak (Virginia Commonwealth University, Richmond, Virginia, USA)
Lea Prevel Katsanis (Assistant Professor of Marketing at Concordia University Montreal, Quebec, Canada)

Journal of Product & Brand Management

ISSN: 1061-0421

Publication date: 1 December 1996

Abstract

Looks at recent product development literature which cites the improving but troubling success rates of newly introduced products and recommends integrating customer input as early as possible. Notes that, while companies have adopted cross‐functional product development teams, integrating customer input is uncommon. Suggests that, to increase product success consumers and other external information sources should be part of idea generation and should provide input throughout the rest of the product development process. Highlights several problems that exist which interfere with achieving that integration: many firms are not structured to gather, disseminate and exploit consumer preference data or their surrogates; and it is difficult to identify consumers who could provide ongoing interactive input. Reviews the relevant learning organization literature and relates it to the new product development process. Explores the successful lead user technique used in industrial marketing, describes its important components, and proposes a potentially useful extension ‐ boundary‐spanning product development teams. Describes boundary‐spanning product development teams which are composed of internal cross‐functional members and external members selected from suppliers, retailers and consumers.

Keywords

Citation

Pitta, D., Franzak, F. and Prevel Katsanis, L. (1996), "Redefining new product development teams: learning to actualize consumer contributions", Journal of Product & Brand Management, Vol. 5 No. 6, pp. 48-60. https://doi.org/10.1108/10610429610152831

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.