TY - JOUR AB - VL - 20 IS - 2 SN - 1061-0421 DO - 10.1108/10610421111121189 UR - https://doi.org/10.1108/10610421111121189 AU - Glynn Mark S. PY - 2011 Y1 - 2011/01/01 TI - A Little Less Conversation: Connecting with Customers in a Noisy World T2 - Journal of Product & Brand Management PB - Emerald Group Publishing Limited SP - 167 EP - 168 Y2 - 2024/04/20 ER -