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The link between offline brand attributes and corporate brand image in bookstores

Rui Vinhas Da Silva (Manchester Business School (West), University of Manchester, Manchester, UK)
Sharifah Faridah Syed Alwi (Faculty of Business and Accountancy, Unversity of Malaya, Kuala Lumpur, Malaysia)

Journal of Product & Brand Management

ISSN: 1061-0421

Article publication date: 30 May 2008

Abstract

Purpose

The purpose of this paper is to look into the relationship between the physical aspect of a retail store, product‐related attributes, personal interaction with customers and perceived reliability and corporate brand image in an offline or bricks and mortar context.

Design/methodology/approach

The study is based on 511 interviews conducted in various bookstores and uses structural equation modelling as a statistical tool for concluding the above.

Findings

The paper argues that physical aspect of a retail store, product‐related attributes and personal interaction with customers will have a significant and positive direct effect on the offline corporate brand image whilst there was no significant connection between reliability and corporate brand image.

Research limitations/implications

The research has been conducted in one organisation, albeit a number of bookstores were scrutinized.

Practical Implications

The paper's managerial contribution lies in its lessons for practitioners who want to understand what are the key drivers of corporate brand image in an offline context. It also provides a background for further studies which can extrapolate the current thinking into other sectors in order to validate or refute the results presented here.

Originality/value

The paper scrutinizes the impact of: physical aspects; product related information; reliability; and personal interaction in the corporate brand image of a retail organisation.

Keywords

Citation

Vinhas Da Silva, R. and Faridah Syed Alwi, S. (2008), "The link between offline brand attributes and corporate brand image in bookstores", Journal of Product & Brand Management, Vol. 17 No. 3, pp. 175-187. https://doi.org/10.1108/10610420810875098

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited