The effect of personal characteristics on conflict management style

Rashed Shebeeb Al‐Ajmi (Department of Management and Marketing, College of Business Administration, Kuwait University, Safat, Kuwait)

Competitiveness Review

ISSN: 1059-5422

Publication date: 1 September 2007



The purpose of this paper is to investigate the differences in choosing the conflict management style with regard to some personal characteristics.


Using a questionnaire, survey data were collected from 420 full‐time employees working in five different government organizations.


The result indicates that there were significant differences found, in choosing the conflict management style, with regard to years of experience, managerial level, and gender, meanwhile these differences could not be found with regard to age. These results and its implications were discussed.

Research limitations/implications

The research did not include employees in the private sector.

Practical implications

The paper has implications for management and management development in Kuwait.


This paper presents original research into an unusual but serious problem facing the employees working in the Kuwaiti Government organizations. It investigates employee's choice of the conflict management style among employees working in the public sector and the personal characteristics that may affect it.



Shebeeb Al‐Ajmi, R. (2007), "The effect of personal characteristics on conflict management style", Competitiveness Review, Vol. 17 No. 3, pp. 181-192.

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Copyright © 2007, Emerald Group Publishing Limited

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