Towards a two‐factor theory of interpersonal trust: a focus on trust in leadership

Rachid Zeffane (Department of Business and Public Administration, College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates)

International Journal of Commerce and Management

ISSN: 1056-9219

Publication date: 7 September 2010

Abstract

Purpose

The paper attempts to develop an approach to “trust” in leadership based on Herzberg's two‐factor theory.

Design/methodology/approach

The paper focuses on thoughts and current knowledge on leadership in organizations.

Findings

Challenging the orthodox view of leadership and charisma, the paper argues that leaders' “traits” (or values) matter significantly and do have a significant effect on “trustworthiness.” Their presence would then lead followers to evaluate “behaviors.” Their absence would trigger initial “mistrust.” This reinforces the significance of expected types of certain behaviors as determinants of trust in leadership. The paper culminates with a general hypothetical model justified through anecdotal considerations.

Originality/value

The paper lays the foundations for future empirical research aimed at testing the model.

Keywords

Citation

Zeffane, R. (2010), "Towards a two‐factor theory of interpersonal trust: a focus on trust in leadership", International Journal of Commerce and Management, Vol. 20 No. 3, pp. 246-257. https://doi.org/10.1108/10569211011076938

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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