TY  - JOUR
AB  - This paper examined engineers’ satisfaction with services of a building permission unit at a local municipality using a focus group, a questionnaire and follow‐up interviews. Obtained satisfaction indexes are reported. Differences in satisfaction levels were tested using parametric t‐tests and Kruskal‐Wallis non‐parametric tests according to engineer’s specialization, size of office and number of building projects submitted to the building permission unit. The results indicate no significant statistical differences in satisfaction levels based on specialization (civil engineers versus architectural engineers), size of the consulting office, or the number of projects submitted. However, satisfaction indexes were not high. They were about 60 per cent.
VL  - 19
IS  - 2
SN  - 1026-4116
DO  - 10.1108/10264116200300005
UR  - https://doi.org/10.1108/10264116200300005
AU  - Ibrahim Mohamed E.
AU  - Al Amiri Ahmed
PY  - 2003
Y1  - 2003/01/01
TI  - Measuring Customer Satisfication With Services of a Local Government Unit
T2  - Journal of Economic and Administrative Sciences
PB  - MCB UP Ltd
SP  - 35
EP  - 58
Y2  - 2024/04/19
ER  -