This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/00242539610131599. When citing the article, please cite: Pao-Long Chang, Pao-Nuan Hsieh, (1996), “Customer involvement with services in public libraries”, Library Review, Vol. 45 Iss: 8, pp. 17 - 24.
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