TY  - JOUR
AB  - This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02641619610155157. When citing the article, please cite: Stella Pilling, (1996), “Putting the customer first: Total Quality and customer service at the British Library Document Supply Centre”, Interlending & Document Supply, Vol. 24 Iss: 2, pp. 11 - 16.
VL  - 6
IS  - 1/2
SN  - 1017-6748
DO  - 10.1108/10176749710368181
UR  - https://doi.org/10.1108/10176749710368181
PY  - 1997
Y1  - 1997/01/01
TI  - Erratum
T2  - Asian Libraries
PB  - MCB UP Ltd
SP  - 6
EP  - 13
Y2  - 2024/04/20
ER  -