This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02641619610155157. When citing the article, please cite: Stella Pilling, (1996), “Putting the customer first: Total Quality and customer service at the British Library Document Supply Centre”, Interlending & Document Supply, Vol. 24 Iss: 2, pp. 11 - 16.
CitationDownload as .RIS
MCB UP Ltd
Copyright © 1997, MCB UP Limited