TY  - JOUR
AB  - Purpose– This study was motivated by a belief that existing knowledge on management of a contractual claim in international contracting practice is different from a standardised local practice. The paper is aimed at building competence for managing contractual claims in a standardised practice.Design/methodology/approach– Comparative studies of British and Finnish contracting practices were used to determine the reason why claims are not pronounced in a standardised practice. Empirical study via direct interviews and questionnaires of a Finnish‐based contractor operating in the Russian markets was used. The players are three‐dimensional in nature where the client, consultants, and contractor come from different countries/practices and two of the projects studied were joint ventures.Findings– The findings show the effects of: legal system, procurement methods, standardised practice and size of the market on the management of contractual claims. The remedial measures suggested include: operational management, i.e. learning through personal contacts, and management competence development of employees by learning through proper communication and education programmes in a form of continuing professional development.Originality/value– Management of claims in the construction industry is vital to a successful implementation of the project. It brings about a fair dealing between the project owner and the contractor, improves contractor's cashflow and discourages abandonment of project and disputes. Lack of knowledge in managing claims constitutes a threat to successful implementation of project. The engagement of an expert and knowledge transfer through joint ventures/partnerships are suggested as solutions.
VL  - 13
IS  - 1
SN  - 0969-9988
DO  - 10.1108/09699980610646520
UR  - https://doi.org/10.1108/09699980610646520
AU  - Sabitu Oyegoke Adekunle
PY  - 2006
Y1  - 2006/01/01
TI  - Building competence to manage contractual claims in international construction environment: The case of Finnish contractors
T2  - Engineering, Construction and Architectural Management
PB  - Emerald Group Publishing Limited
SP  - 96
EP  - 113
Y2  - 2024/04/25
ER  -