TY  - JOUR
AB  - Total quality management (TQM) is widely recognised as an enabler for performance improvement in the construction industry. This paper presents empirical findings from eight contracting organisations that have adopted TQM practices in response to competitive and environmental pressures. Using the NIES “How To” model developed by the Australian Government's National Industry Extension Scheme, the paper describes pragmatic considerations. Case study findings reveal that when implementing TQM, contractors must align their organisational culture with the objectives of their TQM program.
VL  - 11
IS  - 3
SN  - 0969-9988
DO  - 10.1108/09699980410535796
UR  - https://doi.org/10.1108/09699980410535796
AU  - Love Peter E.D.
AU  - Edwards David J.
AU  - Sohal Amrik
PY  - 2004
Y1  - 2004/01/01
TI  - Total quality management in Australian contracting organisations: pre‐conditions for successful implementation
T2  - Engineering, Construction and Architectural Management
PB  - Emerald Group Publishing Limited
SP  - 189
EP  - 198
Y2  - 2024/04/19
ER  -