The purpose of this paper is to investigate and characterise the knowledge creation process in construction organisations and explore to what extent organisations facilitate the process.
A case study approach is adopted using four construction organisations; a knowledge creation model is also used as the analytical tool.
The model successfully identifies the characteristics of the knowledge creation process and its uniqueness among the cases studied; and that conscientious effort by organisations to facilitate the process is limited.
The study is limited to intra‐firm knowledge creation.
Understanding of the knowledge creation process by organisations adopting the model is a potential platform for enhancement of the process in organisations.
The article provides the establishment of specific knowledge creation models through an empirical investigation of construction organisations.
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