Establishing mutual dependence between TQM and the learning organization: a multiple case study analysis

Abstract

Reports on a theoretical framework based on Senge’s principles and the Malcolm Baldrige National Quality Award (MBNQA) criteria. Qualitative data were gathered from five Australian companies that had established practices in the TQM field. Multiple cross‐case content analysis was undertaken to evaluate the proposition that “TQM and the Learning Organization are mutually dependent”. Our major finding is that TQM principles and concepts underpin the evolution of the learning organization. The implication is that managers that are involved in TQM do not need a new mindset or paradigm called “learning organization”. Organizations need to recognise that their continuous improvement activities as part of the TQM philosophy have created their “learning organization”.

Citation

Terziovski, M., Howel, A., Sohal, A. and Morrison, M. (2000), "Establishing mutual dependence between TQM and the learning organization: a multiple case study analysis", The Learning Organization, Vol. 7 No. 1, pp. 23-32. https://doi.org/10.1108/09696470010313650