Business continuity planning and service level agreements
Russell Smith
(Manager, Customer Service Quality at Qantas Information Technology Limited, Sydney, Australia.)
2098
Abstract
Business continuity planning is like any other service that is provided and, as such, justifies a service level agreement. Promotes the idea of a master service agreement as an umbrella document for the establishment and maintenance of service level agreements.
Keywords
Citation
Smith, R. (1995), "Business continuity planning and service level agreements", Information Management & Computer Security, Vol. 3 No. 3, pp. 17-19. https://doi.org/10.1108/09685229510092048
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited