Computer Usage and Job Satisfaction: An Empirical Exploration

Abstract

On the basis of a survey of 1,300 employees from the Australian telecommunications industry, examines the impact of computer usage on job satisfaction. Results reveal that job satisfaction is positively influenced by the extent of computer usage, aspects of computer‐related training and demographic characteristics such as tenure and job position. However, by catering for different areas of computer‐usage and by controlling for job‐position and tenure, it was found that usage in different functional areas (by different sub‐groups) tended to affect user satisfaction to a different degree. The results illuminate some of the human resource and training issues and challenges that organizations engaged in extensive computerization may need to address.

Citation

Zeffane, R. (1994), "Computer Usage and Job Satisfaction: An Empirical Exploration", Information Management & Computer Security, Vol. 2 No. 2, pp. 10-22. https://doi.org/10.1108/09685229410059541