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Investigating corporate intranet effectiveness: a conceptual framework

Mohamad Noorman Masrek (Faculty of Information Management, MARA University of Technology, Selangor, Malaysia)
Nor Shahriza Abdul Karim (Department of Information Systems, Faculty of Information and Communication Technology, International Islamic University, Kuala Lumpur, Malaysia)
Ramlah Hussein (Department of Information Systems, Faculty of Information and Communication Technology, International Islamic University, Kuala Lumpur, Malaysia)

Information Management & Computer Security

ISSN: 0968-5227

Article publication date: 12 June 2007

4400

Abstract

Purpose

This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors grouped as organizational, technological and individual factors.

Design/methodology/approach

The paper's approach is a discussion of the issues.

Findings

First, the relationship between antecedent factors, i.e. organizational, technological and individual factors and intranet effective usage and intranet service quality as well as the consequences of these two factors on user performance warrants for more exploration. Second, through an understanding of antecedent factors with intranet effective usage and intranet service quality as well as the impact of these two factors on employee effectiveness, organizations may gain an understanding that could improve their intranet usage and service quality leading towards better employee performance. Lastly, since the effectiveness of intranet is directly or indirectly impact organizational effectiveness, a better understanding of intranet success would definitely promote towards clearer understanding of organizational success.

Originality/value

The proposed model adapts IS success model by Delone and Mclean and defines intranet effectiveness as a composite of intranet effective usage, intranet service quality and individual impact.

Keywords

Citation

Noorman Masrek, M., Shahriza Abdul Karim, N. and Hussein, R. (2007), "Investigating corporate intranet effectiveness: a conceptual framework", Information Management & Computer Security, Vol. 15 No. 3, pp. 168-183. https://doi.org/10.1108/09685220710759522

Publisher

:

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited

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