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Exploring the failure and success of DotComs

Muhammad A. Razi (Department of Business Information Systems, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA)
J. Michael Tarn (Department of Business Information Systems, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA)
Faisal A. Siddiqui (Department of Business Information Systems, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA)

Information Management & Computer Security

ISSN: 0968-5227

Article publication date: 1 July 2004

7084

Abstract

The Internet added another dimension to traditional commerce when online business became available. Because of the mushroom growth of online businesses in the late 1990s, DotCom bubbles began to burst after the initial euphoria of e‐commerce. Since mid‐2000, the mass failure of DotComs has had a significant impact on the e‐ecosystem. However, there were strong survivors and successful DotComs as well. Employing a comparative analysis, this study investigates the causes for DotCom failures and successes. The examination found that successful DotComs overcame the technical, operational and behavioral shortcomings of their failed counterparts and led the way in logistics, customer support, Web design, promotion and Internet security.

Keywords

Citation

Razi, M.A., Tarn, J.M. and Siddiqui, F.A. (2004), "Exploring the failure and success of DotComs", Information Management & Computer Security, Vol. 12 No. 3, pp. 228-244. https://doi.org/10.1108/09685220410542598

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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