Addresses the value of laughter, play and a sense of humor as tools for improving communication, innovation and empowerment. Organizations around the world are hiring the author, and other facilitators, to deliver playful and humorous programs designed to help team members develop a creative, collaborative and customer‐centered culture. Lowering stress, improving interpersonal skills, increasing creativity and accelerating learning all can be accomplished by including fun in the workplace. These behaviors and skills support the empowered organization.
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