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ISO 9000 as a global educational accreditation structure

John Peters (Professor of Strategy and Quality Management, International Management Centres, Marriott’s, Castle Street, Buckingham, UK)
Gordon Wills (Professor of Customer Policy and Principal, International Management Centres, Marriott’s, Castle Street, Buckingham, UK)

Quality Assurance in Education

ISSN: 0968-4883

Article publication date: 1 June 1998

760

Abstract

Argues a market‐orientation for the ISO 9000 quality assurance standards. Discusses the experiences of the International Management Centres (IMC) in seeking and gaining certification to ISO 9002. Argues that policing educational process delivery ‐ the keeping of promises ‐ would be a more useful activity for governmental policy‐makers than the policing of educational content ‐ the nature of the promise. Summarises in brief the clauses of ISO 9002 as they apply to IMC. Concludes with recommendations to educational institution administrators and policy‐makers.

Keywords

Citation

Peters, J. and Wills, G. (1998), "ISO 9000 as a global educational accreditation structure", Quality Assurance in Education, Vol. 6 No. 2, pp. 83-89. https://doi.org/10.1108/09684889810205732

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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