Quality, standards, the consumer paradigm and developments in higher education
G.D. Doherty
(Emeritus Professor of the University of Wolverhampton and a member of the Institute of Quality Assurance. He is currently a self‐employed quality consultant and contract assessor for the Higher Education Funding Council, UK)
1886
Abstract
Outlines the present state of play in the development of the new quality agency and considers some problems of attempting to define “quality” and “standards”. Considers these and methods of quality assurance in the context of consumerism. Compares present HEFCE methodology with a number of well‐known approaches to “quality” and “continuous improvement”. Discusses how the new agency might learn from these and embrace more robust methods post the year 2000.
Keywords
Citation
Doherty, G.D. (1997), "Quality, standards, the consumer paradigm and developments in higher education", Quality Assurance in Education, Vol. 5 No. 4, pp. 239-248. https://doi.org/10.1108/09684889710189129
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited