TY  - JOUR
AB  - Examines New Zealand business students’ perceptions of service quality in education. Describes a study in which the respondents identified seven determinants of service quality. Unlike prior studies, uses an importance/performance‐based approach to evaluate service quality in education. Identifies some perceptual problems, such as the least important factors being the best performers. Presents the implications for education administrators and makes some suggestions for future research.
VL  - 5
IS  - 1
SN  - 0968-4883
DO  - 10.1108/09684889710156549
UR  - https://doi.org/10.1108/09684889710156549
AU  - Joseph Mathew
AU  - Joseph Beatriz
PY  - 1997
Y1  - 1997/01/01
TI  - Service quality in education: a student perspective
T2  - Quality Assurance in Education
PB  - MCB UP Ltd
SP  - 15
EP  - 21
Y2  - 2024/04/19
ER  -