TQM in higher education, as in other professions, is a commitment to continuous improvement. Explores issues involved in enhancing the quality of teaching and learning in higher education. In 1992 the Postgraduate Certificate in Higher Education was introduced to accredit formally the work done by new lecturers. The course included survival teaching skills, assessment, course design, equal opportunities issues, information technology and multimedia. The course proved popular and more than half of the newly‐appointed staff continued into the second year. Supported by trained mentors, they became increasingly confident in sharing good practice with academic colleagues; staff development within schools was enhanced. Developments in information technology, resource‐based learning and student learning support have further improved the quality of teaching and learning.
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