Performance management practices, information and communication technology (ICT) adoption and managed performance
Abstract
Purpose
The purpose of this paper is to demonstrate the need for managers of public universities to pay attention to performance management practices and information communication technology (ICT) adoption in order to achieve successful managed performance.
Design/methodology/approach
Using a disproportionate stratified purposive approach, a sample of 900 employees was drawn from four public universities in Uganda.
Findings
The results revealed that performance management practices that are vested in agency relations and goal setting with ICT adoption are necessary in the achievement of managed performance in public universities.
Practical implications
Building a positive employer‐employee relationship and involving employees in setting goals and targets is crucial for successful management of organisations. ICT adoption will further facilitate service quality, service delivery and cost reduction.
Originality/value
This paper calls for a new approach to managing employees in public universities in developing countries and Uganda in particular.
Keywords
Citation
Kagaari, J.R.K., Munene, J.C. and Mpeera Ntayi, J. (2010), "Performance management practices, information and communication technology (ICT) adoption and managed performance", Quality Assurance in Education, Vol. 18 No. 2, pp. 106-125. https://doi.org/10.1108/09684881011035330
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited