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Using kaizen to improve graduate business school degree programs

M.L. Emiliani (Lally School of Management and Technology, Rensselaer Polytechnic Institute, Hartford, Connecticut, USA)

Quality Assurance in Education

ISSN: 0968-4883

Article publication date: 1 March 2005




To illustrate the applicability of kaizen in higher education.


Kaizen process was used for ten courses contained in a part‐time executive MS degree program in management.


Kaizen was found to be an effective process for improving graduate business school courses and the value proposition for students.

Research limitations/implications

Further opportunity to quantitatively correlate kaizen results with student satisfaction.

Practical implications

Kaizen can help higher education institutions compete more effectively against both traditional non‐profit and newer for‐profit sources of higher education.


Presents insights, lessons learned, and critical reflections from the first known application of kaizen in higher education for this purpose.



Emiliani, M.L. (2005), "Using kaizen to improve graduate business school degree programs", Quality Assurance in Education, Vol. 13 No. 1, pp. 37-52.



Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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