This study aims to ascertain student perceptions of a quality experience in higher education. The empirical research made use of focus groups involving a range of higher education students. The main findings are that the quality of the lecturer and the student support systems are the most influential factors in the provision of quality education.
Hill, Y., Lomas, L. and MacGregor, J. (2003), "Students’ perceptions of quality in higher education", Quality Assurance in Education, Vol. 11 No. 1, pp. 15-20. https://doi.org/10.1108/09684880310462047Download as .RIS
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