TY  - JOUR
AB  - During 1996 the facilities management department at the Sanofi Research Centre in Alnwick implemented an ISO 9000 quality system. The primary aim for implementing the system was to improve the services provided to the department’s internal customers. Describes how the implementation was carried out, with particular reference to improving customer service, but also identifying some of the issues relating to implementing ISO 9000 within part of a larger organization. Focuses primarily on in‐house service providers, but the information may be relevant to all service organizations.
VL  - 5
IS  - 3
SN  - 0968-4875
DO  - 10.1108/09684879710173398
UR  - https://doi.org/10.1108/09684879710173398
AU  - Hall Ian W.
PY  - 1997
Y1  - 1997/01/01
TI  - Using ISO 9000 to improve customer service
T2  - Training for Quality
PB  - MCB UP Ltd
SP  - 126
EP  - 129
Y2  - 2024/04/19
ER  -