In an age when everything is moving at a faster pace and change has become the order of the day, companies large and small have to be more alert to the opportunities and threats that could make or break them. British Steel has raised the business awareness of all its employees and is nurturing a learning culture by placing great emphasis on education and training. However, stand‐alone training programmes, to be fully effective, have to be part of an integrated strategy for quality improvement. Outlines the efforts of one part of British Steel, the Coated Products group of works within the Strip Products portfolio, which has developed and implemented a co‐ordinated multifaceted approach to continuous improvement through its people.
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