Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879610112846. When citing the article, please cite: D. Keith Denton, (1996), “Re-engineering: using the customer as a unifying factor”, Training for Quality, Vol. 4 Iss: 1, pp. 32 - 36.

Citation

(1996), "Erratum", Training for Quality, Vol. 4 No. 3, pp. 11-15. https://doi.org/10.1108/09684879610367619