People management: where is the evidence of best practice? Part III

A. Hamzah (A. Hamzah is currently studying for his MBA at the University of Bradford, Bradford, UK.)
M. Zairi (Professor of TQM at the European Centre for TQM, University of Bradford, Bradford, UK)

Training for Quality

ISSN: 0968-4875

Publication date: 1 December 1996


Presents the final paper in a series of three, looking at best practice in people management. Papers I and II discussed best practice through direct primary examination and the scrutiny of secondary data sources, respectively. The examinations represented a group of organizations well experienced with the implementation of total quality management and, in the case of part II, the five organizations studied were all winners of prestigious quality awards. Presents critical areas for effective people management, in many instances supported by the findings of other studies. Also presents evidence of best practice as highlighted by this study and discussed in the earlier papers.



Hamzah, A. and Zairi, M. (1996), "People management: where is the evidence of best practice? Part III", Training for Quality, Vol. 4 No. 4, pp. 37-44.

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Copyright © 1996, MCB UP Limited

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