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Asian company examples of excellent quality management

John Villanueve (John Villanueve and Brian H. Kleiner are in the Department of Management, School of Business Administration and Economics, California State University Fullerton, Fullerton, California, USA)
Brian H. Kleiner (Brian H. Kleiner are in the Department of Management, School of Business Administration and Economics, California State University Fullerton, Fullerton, California, USA)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 September 1996

Abstract

American industry has been challenged from goods coming from abroad. Once pre‐eminent in quality in the 1940s and 1950s, US companies can no longer stand complacent while their market share erodes in the face of foreign competition, especially from Asian companies. To see how American industry can better its predicament, one must look to the Asian “tigers” for the answers to American industry’s woes. Examines, specifically, certain Asian companies such as Hyundai and Toyota in depth to see how they could achieve such an astounding success in quality in just a few decades. Moreover, examines how these two Asian companies achieved excellence in quality through their techniques in quality management, which might provide, in the present as well as in the future, an example for American companies to emulate.

Keywords

Citation

Villanueve, J. and Kleiner, B.H. (1996), "Asian company examples of excellent quality management", Training for Quality, Vol. 4 No. 3, pp. 40-44. https://doi.org/10.1108/09684879610125743

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited